Support

Contact

Email mpenapps@protonmail.com. Please include your device model, iOS version, Quietblade version, and the steps that led to the issue. Do not include passwords, payment details, or sensitive personal data.

Email support

Common answers

Does the game progress in the background?

Quietblade does not run a permanent background process. It safely simulates elapsed time when you return. The open and offline rates are identical, with a 12-hour offline cap.

Why did exploration stop?

If an ordinary enemy forces Rook back, recovery begins automatically at camp. Rook continues exploring after a boss route opens, but a boss fight begins only when you choose it. Rest, improve equipment, or use supplies before a difficult challenge.

Why is iCloud unavailable?

Check that you are signed into iCloud, iCloud Drive is enabled, and Quietblade is allowed to use iCloud. Local progress continues even when cloud sync is unavailable.

How do I request a refund?

Apple processes all payments and refunds. Use Apple’s purchase history or Report a Problem.

How do I restore ad-free access?

Open Quietblade Settings, choose Restore Purchases, and use the same Apple Account that made the lifetime purchase or monthly subscription. Consumable supplies cannot be restored after delivery.

How do I report an ad?

Open Settings and choose Report an inappropriate ad, or email mpenapps@protonmail.com. Include the approximate time, country, and a screenshot if possible, but do not include sensitive information.